SHIPPING & RETURNS

Ground & freight Deliveries

Frankford would like to ensure the highest level of service. Shipping times often vary depending on what product is ordered, the quantity ordered, and the time of year the order is placed. All small packages and small-quantity orders will be shipped using parcel companies (USPS, UPS, FedEx or other) unless otherwise specified.

ORDER SCHEDULING

Deliveries may be disrupted by natural disasters and other factors beyond our control. In these cases, Frankford shall not be liable for any damages caused by a failure to deliver or delays in delivery. Orders may be delayed due to lack of information on order form. Information includes, but is not limited to, shipping address, company/contact name, phone number, shipping method/instructions, and item number/description. Frankford will not be responsible for charges incurred due to lack of information provided. For shipping quotes/inquiries, email a customer service representative.

CANCELLATIONS

Due to a rapid fulfillment process, most orders can not be cancelled. Please contact us at beach@frankfordumbrellas.com within 24 hours of ordering to determine if your order can be cancelled.

Shortages

Frankford must be notified within 24 hours of product receipt of any delivery shortages. File the claim with the delivery carrier immediately. No claim for shortages, damaged items, or errors will be honored unless it is made in writing on the Bill of Lading immediately upon receipt of shipment. Notwithstanding anything to the contrary in this agreement, failure to make a claim on the Bill of Lading will constitute a waiver of any right to a refund or credit.

Returns

All requests for returns of merchandise must be made within 7 days of receipt of merchandise. Returns will not be accepted without a written Return Merchandise Authorization (RMA#) from Frankford. It is the Customer’s responsibility to follow all return instructions for refund eligibility. Please contact us at beach@frankfordumbrellas.com to request an RMA#. Your request must include the following information:

  • Contact name and contact phone number
  • Original purchase receipt and order number
  • The item number, number of units to be returned, and carton total
  • The reason for the return
  • Which carrier will be returning the items and the date of the shipment

Any stock item that is returned for credit is subject to a 25% restocking fee (and must be properly packaged and in resalable condition), plus inbound and outbound freight charges.

Visible Damage

It is the Customer’s responsibility to check the merchandise for visible damage and notify Frankford within 24 hours of delivery so that a claim can be filed. Make a note the nature and extent of the damage and take digital photos of any and all damage. Failure to provide this information may result in the carrier refusing to honor the claim, and Frankford will not, under this circumstance, be liable for damage sustained in transit.

Concealed Damage

If damage is discovered when unpacking the merchandise it is the Customer’s responsibility to notify Frankford immediately and to provide all proper documentation so that a claim can be filed.