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WARRANTIES
As a condition of doing business with Frankford Umbrellas, all persons involved in the commercial purchase, sale, or resale of Frankford products shall be bound by the following terms and conditions.
Errors
There may be errors in the prices, descriptions, or images of certain merchandise on this website. Frankford reserves the right to restrict orders of those items.
Frankford reserves the right to alter or modify designs, product styles, or product specifications and discontinue products without prior notice.
WIND DAMAGE
Wind damage is not covered in Frankford Umbrellas warranties. Wind can be extremely variable, depending on the surroundings, elevation, angle of gusts, etc. In any high-wind or sudden extreme weather conditions, all umbrellas should be closed and secured immediately and should never be left unattended in the open position. This will reduce the risk of damage to your umbrella. Frankford will not be held responsible for damage to your umbrella, furniture, or property.
10-YR FABRIC WARRANTY
Frankford offers Recacril, a9 oz. marine-grade solution-dyed acrylic fabric from RECASENS on our beach umbrellas and loungers. All marine-grade acrylic fabrics we use carry a warranty of 10 years from the original date of purchase. The warranty protects against the significant loss of strength and color in normal atmospheric conditions. The product must be properly installed, maintained, and under normal use and environment. This warranty does not cover damage caused by contact with foreign objects, abuse, negligence, vandalism, burns of any kind, improper cleaning techniques, normal wear, perforations, weather soiling, environmental pollution stains, natural disasters, rot, mildew, or acts of nature. Damage caused by the storage method or location used by clients is not covered.
To ensure our products’ longevity, we do not recommend using your in high winds. In addition, be sure the umbrella fabric is pulled away from the ribs as outlined below. High winds will cause the umbrella fabric to rub together, causing friction, which can result in premature thinning of the fabric, discoloration, and possible pinholes over extended use. We strongly suggest the use of a protective cover or safely storing the umbrella until the winds and harsh weather subside. Damage of this nature is not covered under warranty.
When opening and closing the umbrella, the user must be sure all fabric is pulled away from the ribs to prevent unnecessary rubbing of the fabric against the frame or hardware. This could result in premature wearing or holes in the fabric. Damage of this nature is not covered under warranty.
The warranty, if applicable, does not cover labor frames, systems, or installation supplied by the dealer or reseller. The replacement fabric canopy is covered for the time remaining in the original warranty and does not activate a new warranty.
5-YEAR FRAME WARRANTY
Frankford warrants the frame structure of our MODERN Frankford Beach Umbrella for a period of 5 years from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole, and skeleton structure. This warranty does not include damages sustained to these umbrellas if operated improperly or if left unattended. Before opening any umbrella, gently “fluff” the umbrella ribs (spread them apart by hand) first, and then begin to open the umbrella. If you feel any impingement whatsoever during opening, halt opening and repeat this process until there is no more resistance.
1-YEAR UMBRELLA & LOUNGER FRAME WARRANTY
Frankford warrants the frame structure of our CLASSIC Frankford Beach Umbrella and our Oak Wood Loungers for a period of 1 year from the original date of purchase. This warranty includes manufacturer defects to the umbrella notch, runner, center pole, and skeleton structure, and to the lounger frame, connections and stainless steel parts.
This warranty covers manufacturing defects only. It does not cover breakage due to contact with foreign objects, chipping of the finishes, sand accumulation, or any damage associated with transporting the product. Damage to Oak Wood Lounger caused by excessive downward force, such as jumping or flopping into the lounger, is not covered by warranty.
3-YEAR RIB REPLACEMENT PROGRAM
In the event of damage that is not warrantable occuring to an umbrella from the MODERN Frankford Beach Umbrella, Frankford offers a free fiberglass rib replacement program for 3 years from the original date of purchase. Shipping charges are not included in this program.
RUST DISCLAIMER
Rust is a natural part of the aging process for all steel and iron-based materials, therefore it is not considered a defect and is not covered under any Frankford Umbrellas warranties. Steel ribs on the CLASSIC Frankford Beach Umbrella require minimum maintenance and should be kept clean and well maintained.
GENERAL DISCLAIMER
Frankford Umbrellas warranties do not cover damage to any umbrellas or loungers related to extreme weather, abuse, misuse, or any damage that occurs as a result of contact with the ground or any other foreign object due to sudden and severe weather events or other extreme acts of nature.
Frankford Umbrellas warranties are only applicable to products that are properly secured. Failure to properly secure Frankford umbrellas will void all warranties. If warrantable damage occurs, Frankford will refinish, replace, or repair any item in this category at its own discretion.
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